Terms of service
These terms apply to purchases from Onellia by consumers in the United Kingdom. Onellia is operated by Mumora Media LLC. The operator's identity and Business address appear in the contact block below. By placing an order, you agree to the terms that apply to that purchase, without giving up any rights that UK consumer law provides.
Using the store
Use the store for lawful browsing and purchasing. Provide accurate order and delivery information and use a payment method you are authorised to use. The product information, selected options, price and delivery details shown for your order form part of the information you should review before placing it.
Products and options
The product page identifies the item and its available options. Select the colour and size for the individual product before adding it to your basket. Review those choices in the basket before proceeding to checkout. Contact support before ordering if you need clarification about a listed option or description.
Photographs show the product and its visible details. Your rights apply where goods do not match their description, are faulty or are otherwise supplied contrary to the contract. Nothing in these terms replaces those rights with a requirement to accept a different item, store credit or a voluntary exchange.
Prices and order totals
Prices are displayed in pounds sterling (GBP). The store is configured to include applicable taxes in displayed prices. Free shipping applies to all UK orders with no minimum order value. Review the complete amount in the checkout summary before submitting the order. If a pricing or order error is identified, we will contact you to explain it and the available next step.
Placing an order
Check the product, chosen options, quantity and delivery address before confirming a purchase. The order acknowledgement records receipt of the order. Acceptance is confirmed when we send the dispatch confirmation for the goods, unless we expressly confirm acceptance earlier. If an order is declined, we will inform you and refund any payment already taken for the unaccepted goods.
Payment
PayPal is available at checkout. Review the payment authorisation presented by PayPal before confirming your purchase.
Checkout shows the payment options available for the order and the amount to be paid. Follow the authorisation steps presented by the payment provider. Keep the order confirmation and payment receipt for your records. The Payment policy provides the payment and refund information that accompanies these terms.
Delivery
UK shipping is free. Processing takes 1-2 business days, transit takes 5-8 business days, and total delivery time is 6-10 business days. Business days mean Monday to Friday. Our operational cut-off is 2:00 PM EST/EDT (New York time), Monday to Friday. The Shipping policy explains the stages, tracking and delivery enquiries.
Give us a complete delivery address. If it needs correcting, contact support promptly. Operational changes are possible until carrier handoff. We remain responsible for the goods until they are delivered to you or a person you have identified to receive them, subject to the applicable legal rules.
Cancellation and returns
Operational cancellation before carrier handoff is separate from your statutory right to cancel a distance purchase after delivery. For eligible goods, notify us of statutory cancellation within 14 days of receipt and return the goods within a further 14 days. You may use the optional Cancellation form or another clear statement.
Our voluntary return offer lasts 30 calendar days from delivery, subject to the conditions in Returns and refunds. Those voluntary conditions do not restrict ordinary inspection or trying on under statutory cancellation rights. Faulty or misdescribed goods are dealt with under the applicable consumer rights and the separate faulty-goods section of that policy.
Exchanges and refunds
Size or colour exchanges are free within 30 calendar days of delivery. Email us with your order number and preferred replacement. We reserve and dispatch the replacement as soon as the exchange is registered, before your original item arrives back. Onellia pays both the return postage and the replacement delivery. If the requested option is unavailable, we let you know and arrange a refund instead.
For change-of-mind refunds, the customer pays return postage. Onellia pays the return costs of faulty or wrong items. We issue refunds to the original payment method within 5 business days after return receipt, subject to any earlier statutory deadline. No restocking fee applies. Read the returns policy for the complete process and the distinction between the voluntary offer and statutory cancellation.
Problems with an order
Contact support with your order reference and a description of the problem. We will explain the next step for the order. Where goods are faulty, misdescribed or unsuitable for their applicable purpose, the legal remedies remain available. Our delivery, return, exchange and refund commitments remain part of the terms of the purchase.
Responsibility and consumer rights
We are responsible for foreseeable loss or damage caused by our breach of the contract or failure to use reasonable care and skill, as required by applicable law. These terms do not exclude or restrict liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that the law prohibits excluding or restricting.
There is no general warranty disclaimer that removes the faulty-goods remedies, delivery obligations or return and refund commitments described in our policies. Any provision of these terms that conflicts with mandatory consumer protection is read subject to that protection. Your statutory rights take priority.
Privacy and communications
We use the contact details supplied with an order to communicate about that order. Read the Privacy policy for information about personal data. Use the contact page for questions about the purchase and keep a copy of relevant order, dispatch and return messages.
Changes to these terms
The terms applicable when you place an order govern that purchase. Later changes to the website terms apply to later purchases unless a change is required by law or expressly agreed with you. If one part of the terms is unenforceable, the remaining lawful provisions continue to apply.
Applicable law and complaints
These terms are subject to English law, without depriving a UK consumer of mandatory protections available under the law of their place of residence. Consumers in Scotland or Northern Ireland retain the protections and court rights applicable there. Contact us first if you have a complaint so we can consider the issue and explain our response; this does not restrict your right to seek an available legal remedy.
Related policies and information
Contact
Brand name: Onellia
Operator: Mumora Media LLC
Business address: 30 N Gould St, Ste N, Sheridan, WY 82801, United States
Email: info@onellia.com
Email and contact form support: Monday to Friday, 9:00 AM to 3:00 PM EST/EDT (Eastern Time)